Delivering results.
In the transportation industry efficiency is always top of mind. The more efficient you can be, the more profit you can make. At the same time, so is delivering on your promise. Just one unhappy experience could send your customer looking elsewhere for their logistics needs. We not only help your transportation business be more efficient, but also improve the experiences you deliver to your customers.
Better communication between drivers and agents creates a more efficient working model. Clients receive a better overall experience with greater communication between themselves and their shippers. Overall, efficiency is increased, as is client satisfaction.
BENEFITS
- Enable better collaboration. Deploy reliable communication solutions for transportation management administrators and drivers.
- Increase operational efficiency. Provide agents and transportation managers access to information, such as road conditions or mechanical troubles, quickly enough to anticipate and respond.
- Reduce costs. Secure a low total cost of ownership by converging voice and data networks, and making them accessible via a single user-interface.
- Improve customer experiences. Equip agents with a comprehensive desktop that provides pertinent contact and account information in a single screen.
- Reduce hold times. Allow callers to hold their place in line and wait for a call back from an agent, or choose a time that works best for them.
- Increase employee retention. Allow freight agents to work from home.